ClassicPosters.com Incompetence, Unprofessionalism and Dishonesty.
I entrusted my progressive set of five Rick Griffen BG 105 Serigraphs on consignment to ClassicPosters.com, including a letter of provenance signed by one of the printers at Arellanes Print Company and what I got back in return was a destroyed progressive set. ClassicPosters.com mishandled the set and ripped four of the five posters, 3/4 inch tears, and left another with a long black streak across the entire bottom of the poster which could not have occured during shipping.
ClassicPosters has not admitted to their neglegence nor have they taken responsibility. Silence seems to be their method of handling their own incompetence.
Classic Posters response to misrd1ís libelous and defamatory post
Regular participants in this forum will recall the above post from misrd1. That post was critical of Classic Posters, suggesting that it was unresponsive to its consignors and that it failed to accept responsibility for damage it had caused to material being consigned.
As everyone is aware, every story has two sides. Classic Posters has been on the web since 2000 and we pride ourselves in providing the very best in customer service and satisfaction. We have never had (until now) a customer voice a complaint on an internet forum because of this policy. We will always do whatever is needed to make our customers happy, unless we feel that person is making false claims against us. That is the case with misrd1.
misrd1, aka Stephen R. Durham of Roanoke Virginia, first contacted us in June 2015 to inquire about having us sell a set of posters for him. We placed his set in our auction, where it failed to meet his reserve.
The auction ended on 9/13 and on 9/15, we received an email from Mr. Durham asking what we should do now. A reply was sent on 9/16 letting him know that he could choose to have the set returned to him. Alternatively, we offered to place it in our March 2016 auction at a reduced reserve.
On 10/16, we had not heard back from Mr. Durham so we returned the posters. On 10/20, the package was delivered and signed for. On 10/21 we received an email from Mr. Durham stating that the “letter of provenance”, which he had furnished with the set, was not in the package. We promptly sent it to him. On 10/30, we received an email from Mr. Durham stating that he had received the letter, but now, for the first time, complained that his posters had been torn, had black marks and had been “Jammed in a tube”.
So, here’s the thing:
1) When we receive any posters from customers, our first step in processing is to image each item for insurance purposes. That was done with misrd1’s set. Those images, taken the day of receipt, clearly show that the damage Mr. Durham now claims we caused was present when the set arrived at our offices. Mr. Durham chose the form and manner of shipping. Our consignment contract clearly states that he is responsible for the condition of the material until it is in our possession. Based on these unambiguous facts, we have declined to compensate him for the claimed “damage”.
2) For any reader still uncertain as to whose version of these facts is correct, we ask that you consider the following: Mr. Durham opened the package containing the returned set on 10/20 or 10/21 and went through it to determine that the “Letter of Provenance” was missing. If the posters were “destroyed” as he claims, why would he contact us for the missing letter but fail to mention the “destruction”? It was only ten days later that he first raised this complaint of damage.
3) Mr. Durham made his post to this forum on 11/2, while we were still emailing back and forth regarding this matter. After falsely eviscerating us on the internet, he wonders why we became uncooperative.
4) On 11/5, Classic received an email from Mr. Durham in which he made a series of threats to effectively destroy the reputation of the company in any manner he could, including posts such as the one he made to this forum. He went into minute detail about all the avenues he would pursue and made it clear that he has 25 years of experience in IT. In that email, he also said that we would be hearing from his lawyer soon. At that point, we determined that we would no longer communicate with him.
5) As we all know, the internet is a bit of the Wild West when it comes to claims, assertions and bluster. We hope that you will keep these facts in mind if/when Mr. Durham sounds off. On the other hand, should he make good on his threats to have this determined in a court of law, we are ready, willing and able to take all necessary steps to defend ourselves and to protect our reputation there. Classic Posters response to misrd1’s libelous and defamatory post
Last edited by Classicposters.com; 11-12-2015 at 05:24 PM.
Awesome first post CP (That's what I'm calling you now). Welcome and tell us what your favorite cheese is.
Posters collectors have thin skin some times. For this reason you should dry mount everything to Sintra before mailing any returns.