UPS Grrrrrr

[Brad]

Originally Posted by andydiesel

I've only had one claim denied by UPS, technically it was our fault for not packing it to their specs.

i am sure we don't do as much business with UPS money wise as you do. so you would have more pull with them.

[Andymac]

Condolences on your shipping issues Luther. Of all things in this industry, it is the one that gives me nightmares, because it is usually the result of extremely ignorant people deliberately being stupid with your work that you have taken so much time making/packing, and then being defended by their organization.

Re the fragile thing....I worked inside sorting at the post office years ago. Loading freight trucks at night, the drivers used to dropkick fragile boxes into place, laughing...

At our local fright depot, the manager told me nearly half of all shipments they receive (from a bunch of different carriers) are damaged. It is typical too to pass on damaged freight within an organization, so that there is no record other than at the consignee that it was received damaged along the way. And then they deny deny.

[EMEK]

for 15 years UPS took my insurance money
then when they did a spectacular fuxkup, i made claims, called my rep, showed them receipts of paper and ink and printing costs ( i was only trying to get out my cost to replace the posters, to reprint them, not their actual value) and they said, after 3 months of 2 different investigators and dozens of forms and paperwork, that they do not insure paper or art.
too bad
fuck fuck fuck you UPS

to be fair, fedex sucks worse.

postoffice, least amount of problems

[andydiesel]

Originally Posted by Brad

i am sure we don't do as much business with UPS money wise as you do. so you would have more pull with them.

i have no pull with UPS, they shit on my like the toilet in CBGBs.

[Brad]

double decker?

[squeegeethree]

This crate was too heavy for one person to destroy. So it definitely was a team effort by UPS. We stopped paying insurance on these crates for just the reason Emek said. They will not insure art. And for this reason we use 3/4" plywood and styrofoam and cardboard and bubble wrap and plastic sheeting. This would have gone FedEx but it was too heavy we were told.

I imagine I do 50k of business with UPS. They can kiss that goodbye for sure.

[julia green]

wtf? I am so so so sorry. Can't you go somewhere else and sue?


My mom had her computer shipped to Virginia when she had to live out there for her job for a while. UPS did the packing (which don't they say has a 100% guarantee?) and her computer and huge fax/printer/scanner came to her destroyed. The screen had huge scratch marks across it and the fax machine came in a million pieces. They tried denying her claim and saying she said one thing and the manager said another but luckily she saved all of her emails. I think after a while she got the money from the insurance.

[andydiesel]

Originally Posted by squeegeethree

This crate was too heavy for one person to destroy. So it definitely was a team effort by UPS. We stopped paying insurance on these crates for just the reason Emek said. They will not insure art. And for this reason we use 3/4" plywood and styrofoam and cardboard and bubble wrap and plastic sheeting. This would have gone FedEx but it was too heavy we were told.

I imagine I do 50k of business with UPS. They can kiss that goodbye for sure.

when ever we have to do an insurance claim we put the contents down as a replaceable poster or just merch if its an entire run. we never tell them its art or a signed and numbered print.

[Plantweed]

USPS all the way. Cheaper and better.

[squeegeethree]

Originally Posted by andydiesel

when ever we have to do an insurance claim we put the contents down as a replaceable poster or just merch if its an entire run. we never tell them its art or a signed and numbered print.

We do the same, but then you send them pictures.