my first and only experience with pocono wasn't so good. i ordered a particular haze remover which they were apparently out of. they decided to ship a weaker one in its place. when i called, they told me they didn't know if they were going to get the product i ordered in stock and said the substitute was "the same thing." normally i wouldn't mind, but the product i ordered cost over $20 more than the haze remover i received. in their defense the owner gave me a credit for the difference after i complained.
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